Terms of Use

These terms govern your use of PlanetHello, a voice-only app that connects two people for private audio calls.

Effective Date: June 9, 2026

Acceptance of Terms

By using PlanetHello, you agree to these Terms of Use and our Privacy Policy. If you do not agree with these Terms, do not use the app.

By installing PlanetHello through the Apple App Store or Google Play, you also agree to the applicable app store terms and policies.

Eligibility

You must be 18 years of age or older to use PlanetHello.

If you believe someone on PlanetHello is under 18, report the account immediately after the call.

Some app store terms may reference a lower minimum age or parental consent. PlanetHello's service requires users to be 18 or older. Where rules differ, the stricter age requirement applies.

Private Audio Calls

PlanetHello allows two users to connect for audio calls without sharing their identities with each other.

PlanetHello does not provide video calls. PlanetHello does not provide posts, feeds, followers, direct messages, file sharing, or call history.

You agree not to disclose personal information to other users, including:

  • Full name
  • Address
  • Phone number
  • Email address
  • Physical location
  • Workplace
  • School
  • Other identifying information

Safety Rules

To help keep PlanetHello safe and appropriate, you agree to follow these rules:

  • Do not share your physical location or ask another user to share theirs.
  • Do not share your real name or personally identifiable information, and do not ask another user to share theirs.
  • Do not solicit money, gifts, donations, financial information, or payment for services.
  • Do not record, capture, transcribe, reproduce, publish, or otherwise preserve any call.
  • Treat other users with courtesy and respect.
  • Do not harass, threaten, demean, abuse, hate, or discriminate against another user based on race, ethnicity, gender, sexual orientation, religion, disability, or any other personal characteristic.
  • Do not use PlanetHello for illegal activities, illegal content, or criminal behavior.
  • Do not impersonate another user, public figure, or any other person.
  • Do not use PlanetHello to advertise, promote, market, or sell products or services.
  • Do not harm the platform or other users, including by hacking, spreading malware, attempting to disrupt the service, or attempting to access the app's source code, systems, or non-public areas.

Prohibited Conduct

You agree not to use PlanetHello for any unlawful, harmful, abusive, fraudulent, or prohibited purpose.

Prohibited conduct includes:

  • Harassing, threatening, abusing, or defaming other users
  • Sharing obscene, offensive, abusive, hateful, violent, or unlawful content
  • Engaging in sexually inappropriate conduct
  • Violating intellectual property, privacy, publicity, or other rights
  • Attempting to hack, reverse engineer, disrupt, or gain unauthorized access to PlanetHello
  • Using PlanetHello for deceptive or fraudulent behavior
  • Promoting illegal or regulated substances, tobacco products, ammunition, or firearms
  • Promoting gambling, including online casinos, sportsbooks, bingo, poker, or related activity
  • Using PlanetHello for commercial solicitation, advertising, spam, or scams

PlanetHello may review reports and account activity to determine whether a user, account, call, or activity violates these Terms, our Community Guidelines, our Safety Rules, or other policies.

Reporting and Enforcement

If a call felt unsafe, abusive, threatening, harassing, sexually inappropriate, or clearly wrong, report it.

Reports can only be submitted immediately after the call ends from the post-call rating screen.

PlanetHello may review reports and take action when we believe these Terms, our Community Guidelines, our Safety Rules, or other policies have been violated.

Enforcement may include:

  • Warnings
  • Temporary suspensions
  • Phone verification requirements
  • Account restrictions
  • Permanent bans

Serious violations can result in a permanent ban connected to account identifiers such as email and phone number. We also review attempts to return to the platform after a ban.

We do not share the outcome of a report, but every report is reviewed.

App Store Terms

If you download PlanetHello through the Apple App Store or Google Play, your use of the app may also be subject to the applicable app store's terms, policies, and license rules.

These Terms are between you and PlanetHello, not Apple Inc. or Google LLC. PlanetHello is responsible for the PlanetHello app and its content, except where an app store's terms provide otherwise.

Limited License

PlanetHello grants you a limited, non-exclusive, non-transferable, revocable license to use the PlanetHello app for personal, non-commercial purposes.

If you use PlanetHello on an Apple device, you may use the app only on Apple-branded products that you own or control and as permitted by the Apple App Store Terms of Service.

If you use PlanetHello through Google Play, your use of the app is also subject to the Google Play Terms of Service and any applicable Google Play policies.

Privacy Under the License

PlanetHello may collect and use information about your usage of the PlanetHello app, including certain types of information from and about your device.

See our Privacy Policy for more detail.

Maintenance and Support

PlanetHello may provide maintenance or support for the app.

To the extent maintenance or support is required by applicable law, PlanetHello, not Apple or Google, is responsible for providing it.

Apple-Specific Terms

For users who download PlanetHello through the Apple App Store, you acknowledge and agree that Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple has the right to enforce these Terms against you as a third-party beneficiary.

PlanetHello, not Apple, is responsible for providing maintenance and support for the app to the extent required by applicable law.

PlanetHello, not Apple, is responsible for addressing claims relating to the PlanetHello app or your use of it, including:

  • Product liability claims
  • Claims that the app fails to conform to legal or regulatory requirements
  • Claims arising under consumer protection or similar laws

To the extent any warranty exists under law that cannot be disclaimed, PlanetHello, not Apple, is solely responsible for that warranty.

To the extent PlanetHello is required to provide indemnification by applicable law, PlanetHello, not Apple, is solely responsible for the investigation, defense, settlement, and discharge of any claim that the PlanetHello app or your use of it infringes a third-party intellectual property right.

Google Play-Specific Terms

For users who download PlanetHello through Google Play, your use of the app may also be governed by the Google Play Terms of Service and applicable Google Play policies.

Google is not responsible for PlanetHello's content, functionality, maintenance, support, or handling of user claims, except where required by applicable law or Google Play's terms.

PlanetHello is responsible for addressing questions, complaints, or claims about the app.

Warranty Disclaimer

PlanetHello is provided "as is" and "as available" without warranties or representations, express or implied.

We do not warrant that the app will be uninterrupted, secure, error-free, or available at all times. We do not make representations regarding the use, results, accuracy, reliability, safety, or availability of the app.

PlanetHello disclaims all warranties about the PlanetHello app to the fullest extent permitted by law. To the extent any warranty exists under law that cannot be disclaimed, PlanetHello is solely responsible for that warranty.

Limitation of Liability

To the fullest extent permitted by law, PlanetHello shall not be liable for any direct, indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or in connection with your use of, or inability to use, the app.

Indemnification

You agree to indemnify and hold PlanetHello harmless from any claim, demand, loss, liability, damages, costs, or expenses, including reasonable attorneys' fees, arising out of or related to:

  • Your use of the app
  • Your violation of these Terms
  • Your violation of any rights of another user or third party
  • Your violation of applicable law

Product Claims

PlanetHello is responsible for addressing claims relating to the PlanetHello app or your use of it, including:

  • Product liability claims
  • Claims that the app fails to conform to legal or regulatory requirements
  • Claims arising under consumer protection or similar laws

Nothing in these Terms is an admission that you may have such claims.

Third-Party Intellectual Property Claims

PlanetHello is not obligated to indemnify or defend you with respect to any third-party claim arising out of or relating to the PlanetHello app, except to the extent required by applicable law.

To the extent PlanetHello is required to provide indemnification by applicable law, PlanetHello is solely responsible for the investigation, defense, settlement, and discharge of any claim that the PlanetHello app or your use of it infringes a third-party intellectual property right.

Changes to These Terms

We may update these Terms as PlanetHello changes.

When we make changes, we may update the effective date or provide notice in an appropriate way.

Your continued use of PlanetHello after changes become effective means you accept the updated Terms.

Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.

Legal actions arising out of or relating to these Terms or your use of PlanetHello will be brought in courts located in New York, New York, unless applicable law requires otherwise.

Contact

Questions about these Terms: support@planethello.com