Contact PlanetHello
Contact.
We're a small team, but we read everything.
General Support
Account, calls, and reports.
Questions about your account, a call, a report, or the app.
Child Safety
Protecting minors.
To report concerns about a minor on PlanetHello, or to report child exploitation, contact us directly or report to NCMEC's CyberTipline.
Legal and Privacy
Privacy requests and legal inquiries.
Privacy requests, legal inquiries, and policy questions.
Response Times
When to expect a reply.
General Support
2 business days
Account, calls, and app questions
Privacy Requests
Acknowledged in 10 business days
Responded to within 45 calendar days as required by law
Appeal Reviews
14 business days
Ban appeals reviewed by the moderation team