Safety on PlanetHello
PlanetHello is designed to make conversations easy to start, easy to leave, and easy to report.
After every call, you'll have one chance to rate and report the conversation from the post-call rating screen. Reports are reviewed by our team.
If you or someone else is in immediate danger, contact emergency services right away.
Reporting a call
After every call, you'll see a post-call rating screen with an option to report the conversation.
Reports can only be submitted immediately after the call ends.
If the call felt unsafe, abusive, threatening, harassing, sexually inappropriate, or clearly wrong, report it.
Helpful reports include:
- What happened.
- Anything the other person said that concerned you.
What happens after a report
Reports are connected to the relevant call data and reviewed by PlanetHello's moderation team.
Depending on what happened, we may take actions including:
- A warning.
- A temporary suspension.
- A phone verification requirement.
- A permanent ban.
Serious violations can result in a permanent ban connected to account identifiers such as email and phone number. We also review attempts to return to the platform after a ban.
Your identity as the reporting user is never shared with the reported user.
We do not share the outcome of a report, but every report is reviewed.
If you need help beyond a report
PlanetHello reports are for platform safety. Some situations need outside support.
If a call brings up self-harm, abuse, sexual assault, domestic violence, child safety, stalking, threats, or immediate danger, use the resources below.
- 988 Suicide & Crisis Lifeline Call or text 988 · Chat support is available through 988lifeline.org
- RAINN, National Sexual Assault Hotline Call 1-800-656-HOPE (4673) · Chat support is available through rainn.org
- National Domestic Violence Hotline Call 1-800-799-SAFE (7233) · Text START to 88788 · Chat support is available through thehotline.org · TTY 1-800-787-3224
- Immediate danger Call 911
Child safety
PlanetHello is for people 18 or older.
If you believe someone on PlanetHello is under 18, report the account immediately after the call.
When warranted, PlanetHello may report child-safety concerns to the National Center for Missing & Exploited Children.
You can also report child exploitation concerns directly to NCMEC's CyberTipline at report.cybertip.org or by calling 1-800-THE-LOST.
Contact
Safety questions: support@planethello.com
Child safety reports: childsafety@planethello.com