Community Guidelines

PlanetHello connects people for real conversations. These guidelines protect everyone on the platform. By using PlanetHello, you commit to them.

Effective Date: July 4, 2026

The Pledge

When you create a PlanetHello account, you agree to the following. We expect you to mean it, and to hold others to it.

I Am an Adult

I am 18 or older. PlanetHello is for adults only.

If I encounter someone on a call who appears to be under 18, I will end the call and report them.

I Keep My Identity to Myself

I will not share my:

  • Full name
  • Phone number
  • Address
  • Email
  • Social media handles
  • Employer
  • School
  • Any other information that could identify me or someone I know

I know that my call partner can see my age range, gender, country, spoken languages, call category, and content preference. That is all they should learn about me.

If another user shares or asks for additional identifying information, I will report them.

I Keep My Location to Myself

I will not share my:

  • City
  • Neighborhood
  • School
  • Workplace
  • Any specific location information

My call partner can see my country. Nothing more specific is permitted.

If another user shares theirs or asks for mine, I will report them.

I Will Not Record

I will not record, transcribe, screenshot, or otherwise capture any part of any call.

If another user records or attempts to record, I will report them.

I Will Not Ask for Money

I will not solicit:

  • Money
  • Gifts
  • Donations
  • Payment for services
  • Financial information of any kind

If another user solicits money or financial information, I will report them.

I Will Be Respectful

I will treat the person on the other end of the call with basic courtesy, even when we disagree.

I will not:

  • Harass
  • Threaten
  • Demean
  • Intimidate

anyone.

I Will Not Arrange Off-Platform Contact

You'll never be matched with the same person twice — no one can find you or seek you out again. I will not try to change that by:

  • Exchanging contact information
  • Attempting to find the other person elsewhere
  • Arranging to meet in person

I Will Not Use AI, Bots, or Voice Cloning on Any Call

I will not use:

  • AI voice generation
  • Bots
  • Voice cloning

to simulate or replace my voice.

I Will Not Use a VPN

VPN use is not permitted. PlanetHello uses my IP address to verify my country for matching purposes. Using a VPN misrepresents my location and may result in suspension or being unable to use the service.

Content Standards by Category

Standard Categories

All conversations in standard categories must comply with the Pledge and these guidelines. Sexually explicit content, sexual conduct, and sexual solicitation are prohibited in all categories.

Mature Language

Users may enable a mature-language preference to be matched with others who permit mature language. Mature language allows the use of profanity and crude humor. It does not permit sexually explicit content, sexual conduct, sexual solicitation, or any other prohibited conduct.

What's Not Allowed

In addition to the Pledge, the following are prohibited and may result in an immediate permanent ban:

  • Sexual content involving anyone under 18, in any form, real or simulated. We report this to the National Center for Missing and Exploited Children (NCMEC) and to law enforcement.
  • Sexually explicit content, sexual conduct, or sexual solicitation of any kind.
  • Threats of violence, doxing, or incitement of violence against any person or group.
  • Content depicting real or simulated abuse, exploitation, or non-consensual sexual content.
  • Hate speech or content targeting protected characteristics, including race, religion, gender identity, sexual orientation, disability, or national origin.
  • Solicitation of commercial sex or trafficking. We report violations to law enforcement under FOSTA-SESTA.
  • Coordinated harassment, organized attacks, or use of PlanetHello to target individuals or groups.
  • Promotion of self-harm or suicide.
  • Promotion or sale of illegal goods, weapons, or controlled substances.
  • Any attempt to circumvent moderation, including using new accounts to evade bans.

Reporting

After every call, you can report the person you spoke with from the post-call rating screen.

Reports go to people on our team, not algorithms.

Your identity as the reporting user is never shared with the reported user.

We treat reports involving:

  • Child safety
  • Threats of violence
  • Trafficking
  • Coordinated harassment

as the highest priority.

You won't be told the outcome of your report, but every report is reviewed.

For imminent danger, contact emergency services directly.

Enforcement

Violations may result in suspension or permanent ban at our sole discretion. If you believe a block was applied in error, contact support for review.

When the team finds a violation, possible actions include:

  • A warning
  • A temporary suspension
  • A permanent ban

A reported account may be required to verify a phone number before continuing to use the platform.

Permanent bans are tied to both email and phone number. Banned users cannot create a new account using the same identifiers.

Appeals

If you believe a ban was issued in error, email:

support@planethello.com

We review appeals within 14 business days.

A Note on Anonymity

PlanetHello is designed for anonymous conversation.

Before and during a call, your match can see:

  • The category you are calling in
  • The country you are calling from
  • Your age range (for example, 20s or 30s)
  • Your gender
  • Your spoken languages
  • Whether you have enabled a mature-language preference

Nothing else is shared. Your name, phone number, email, and exact age are never disclosed to another user.

We do not record calls. But anonymity has limits.

We retain enough information about your account (email and phone number) to enforce bans, comply with legal requirements, and meet reporting obligations under U.S. federal law. If a court orders us to disclose information we have — for example in response to a child safety investigation or a credible threat — we may be required to do so.

See our Privacy Policy for full details on what we collect, what we retain, and how we share information.

If You Need Help

Some situations need outside support:

  • 988 Suicide & Crisis Lifeline: Call or text 988. Chat: 988lifeline.org
  • RAINN: 1-800-656-HOPE (4673). Chat: rainn.org
  • National Domestic Violence Hotline: 1-800-799-SAFE (7233). Text START to 88788. Chat: thehotline.org
  • Child exploitation: report.cybertip.org or 1-800-THE-LOST
  • Immediate danger: Call 911

Contact

Questions about these guidelines: support@planethello.com

Child safety reports: childsafety@planethello.com